Your questions, answered.
We pride ourselves on providing prompt and professional auto glass repair and replacement services. Below, you'll find comprehensive answers to common inquiries about quotes, scheduling, payment options, and what to expect from our mobile service. If you have a question not covered here, please don't hesitate to contact Lucas Glassworks LLC directly at 9108249766 or LucasGlassworksLLC@gmail.com.
At Lucas Glassworks LLC, we believe in clear communication and transparent service. We've compiled answers to the most common questions our customers ask to help you understand our process, services, and what to expect when you choose us for your auto glass needs. Our goal is to make your experience as smooth and convenient as possible.
Frequently asked questions
Can I get a free quote?
Yes, absolutely! Lucas Glassworks LLC offers free, no-obligation quotes for all our auto glass repair and replacement services. Just reach out to us, and we'll be happy to provide an estimate.
What is needed for a free quote?
To provide you with the most accurate quote, we typically need the vin number, the specific glass that needs repair or replacement (e.g., front windshield, rear window, side mirror), if possible, a picture of the damaged glass, and your general location for our mobile service.
Does the quote include taxes?
Our quotes are comprehensive and designed to be transparent. They will clearly outline all costs associated with your service, including any applicable taxes, so there are no surprises. However, quotes provided over the phone will be general quotes, not including taxes.
When can I schedule service?
We strive to offer prompt service! Normally, we can come out the same day if the glass part needed is ordered by 10 AM and we have availability. If same-day service isn't possible, we can typically schedule you for the next day if the glass is ordered by 4:30 PM.
Does my car need calibration?
This depends on your vehicle's Advanced Driver-Assistance Systems (ADAS). If your car is equipped with features like lane departure warning, automatic emergency braking, or adaptive cruise control that use cameras mounted on the windshield, your new windshield may require recalibration. We can advise you on this during the quoting process.
Where are you located?
Lucas Glassworks LLC is a full-service mobile auto glass company based in North Carolina. We bring our services directly to you, serving Harnett, Johnston, Wake, and Durham counties, including cities like Raleigh, Durham, Apex, Cary, and surrounding areas. We come to your home, work, or wherever is convenient!
We accept various payment methods including Zelle, Apple Cash, Cash, debit/credit cards, or Cash App. If you wish to go through your insurance provider for the repair or replacement, you will need to pay Lucas Glassworks LLC upfront, and your insurance company will then reimburse you directly.
How does payment work, especially with insurance?
What should I know or do before and after service?
The service can take up to an hour. For windshield replacements, your vehicle needs to be unlocked. For window replacements, we will need access to your car key to roll the window up and down. If you would like us to vacuum up any glass fragments, please remove all personal items from the vehicle. After a windshield replacement, please avoid high-pressure car washes or tinting for a full week. After a back glass replacement, avoid high-pressure car washes and tinting, and ride with the windows up for a week. If possible, allow your vehicle to sit for at least 30 minutes after service before driving it.
How quickly can you come out, and how does your mobile service make things easier?
We pride ourselves on rapid response. Normally, we can come out the same day if the glass is ordered by 10 AM and we have availability. If not same day, we can often come out the next day if the glass is ordered by 4:30 PM. Our mobile service is designed for your ultimate convenience – you don't have to drive to a shop and wait. We come to your home, work/office, or any location where we have sufficient space to safely complete the job, minimizing your downtime and keeping you moving.
Clarity on the go
Have more questions, or ready to experience the convenience and quality of Lucas Glassworks LLC? We're here to help with all your auto, heavy equipment, and 18-wheeler glass needs. Get in touch today!